Communication Skills for Lactation Professionals

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Course Content

Objectives
Welcome
Acknowledgments
Lesson 1: Pathways to Success 1 Topic
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Lesson 2: What You Believe Can Affect Your Response 1 Topic
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Lesson 3: Listening With Your Whole Body
Lesson 4: Gleaning Clues from Body Language
Lesson 5: Elements of Empathy 2 Topics
Lesson 6: Inferring Feeling 1 Topic | 1 Quiz
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Lesson 7: Tying Together Feeling and Meaning 1 Topic
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Lesson 9: Defining and Clarifying Responses 2 Topics
Lesson 10: Summarizing
Lesson 11: Eliciting and Providing Information 3 Topics
Lesson 12: Tying Skills Together
Lesson 13: Factors That Might Impact Effective Listening 1 Topic | 1 Quiz
Lesson 14: REVIEW
Lesson 15 Evaluation